FAQs
Shipping
Do you ship internationally?
No, currently do not ship internationally. Subscribe to our newsletter for further updates.
How long before I receive my order?
The normal processing time for orders is 72 hours during business days (Monday - Friday). After your order has been shipped, delivery time within the United States is based on your selected Shipping Method and can be between 4-7 business days. Please keep in mind that during holidays or limited edition launches and restocks, this time may vary.
MYNK BEAUTY is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges.
What COVID Safety protocols have you put in place?
We have implemented every health and safety measure recommended by the CDC, as well as additional safeguards, to promote a safe and productive environment in our distribution center. Our team are working as quickly and safely as possible to get orders out.
What carrier do you use?
Packages are shipped via USPS and/or FedEx.
Do you ship to P.O./APO/FPO?
Yes we do, however please be aware that shipping may take longer than usual depending on where it is being shipped
Orders
Can I cancel my order?
Unfortunately we are not able to cancel an order once it has been placed.
I put the wrong address on my order, what should I do?
Please be careful when entering your shipping address, MYNK BEAUTY will not be responsible for orders sent to the incorrect delivery address provided by the customer.
I have not received my order confirmation, what should I do?
Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation email after 24 hours, please contact us at careshamua@gmail.com with your inquiry.
How can I check the status of my order?
Please log in to your account to check the status of your order. If you do not have an account, please refer to your shipping confirmation email to track your order. Or you can check your order status here.
How can I track my package?
Once your order has been fulfilled, you will receive an email from us with your tracking information. You can track the progress of your order directly on your MYNK BEAUTY tracking page.
My package seems to have stopped moving.
If your package stops moving at any point, don't! It is still on its way to you and is likely just clearing customs. Occasionally, there may be delays due to customs or weather events. If this happens, your tracking page will be updated with the latest shipping status.
Do you offer returns?
Due to COVID-19 protocols are unable to offer refunds, returns, or exchanges. All sales are final. Please note, MYNK BEAUTY by CARESHA J MARIE reserves the right to refuse all returns, reshipments and refunds.
In the unlikely event that a product arrived damaged, the customer must contact customer service within 48 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email.
Do you offer exchanges?
Due to COVID-19, unfortunately, we are unable to process exchanges at this time.
I refused my delivery, where is my refund?
Refused delivery will incur a $10 restocking fee and outbound shipping will not be refunded. Please allow up to 5 business days for your refund to appear once we processed the return. PLEASE BE ADVISED THAT REFUSED ORDERS WILL NOT BE REFUNDED.
My items arrived damaged, what should I do?
Please contact us immediately, within 48 hours receiving the order, at careshamua@gmail.com. Please provide us with your order number and multiple photos of the damaged product/s.
I received incorrect items in my order, what should I do?
Please contact careshamua@gmail.com within 48 hours receiving the order, so that we can take care of this for you. Please provide us with your order number along with a photo of the incorrect item you received.
Products
Where can I purchase MYNK BEAUTY products?
MYNK BEAUTY is available on www.mynkbeauty.com, store retail partners will be available in the near future.
How can I find out more information about a product?
Product details can be found on the product pages but if you have more questions, please free to email us at careshamua@gmail.com.
How often do you restock?
Restock dates vary depending on product availability. Please sign up for our emails to find out when your favorite products will be back in stock!
Do you offer free samples or gifts?
Occasionally mynkbeauty.com will apply a gift with purchase to orders. Please note that unless otherwise stated, all free gifts applied to customers' orders are added while supplies last and are not guaranteed. All samples, packets, stickers and other products or merchandise are subject to change and subject to availability.
Do you offer discounts or promotions?
Yes from time to time we offer discounts and promotions. Sign up for our email to receive news on special offers.
Are your products natural?
When possible, we choose naturally derived ingredients over synthetics in all formulations.
Do your products contain soy?
MYNK BEAUTY do not use soy in any of our products.
Are your products vegan and/ or cruelty free?
Yes.
Are the products safe for all skin types?
All products were formulated to be safe for all skin types but if you have specific concerns, please consult your doctor with the list of ingredients found on the website.
Have your products been tested by a dermatologist?
Yes, all products have been tested by a board certified dermatologist, and have passed all required safety testing.
What temperatures do these products need to be stored at?
We recommend storing your products in a cool dry place, away from direct sunlight and excessive heat.
Payment
Why was I charged twice?
You will only be charged for what you purchased. If you see duplicate charges, please give it a few days and it should fall off and the issue should be rectified automatically. However if it still remains and you are positive you only placed one order, please send us an email to careshamua@gmail.com with a screenshot of the duplicate charge for further assistance.